Q&A

  • Ateez 1st fansign albums

    Veronika Janakova | 2021-06-21 | Hits 541

    • Hello, I’m emailing you so many times but you never answer to emails


      I think my package is lost or something. 

      You sent me email and said it’s been sent 


      This was at the end of the email


      2021/04/17에 주문한 물품을 오늘 발송해 드렸습니다.

      배송조회 : UP900334598KR (송장번호를 누르시면 배송조회를 하실수 있습니다.)

      단, 주문(결제) 후 곧바로 조회는 안되며,(상품이 택배회사로 넘어가는 단계이므로) 
      상품이 저희로부터 출발한 날의 늦은밤 혹은 그 다음날 오전부터 조회가 가능합니다.
      감사합니다.

      And this was in the order confirmation email

      주문이 완료되었습니다.
      귀하의 주문확인 번호는 0417223412-17684908533입니다.

      But the tracking doesn’t work. I don’t know where my package is

      UPS can’t help me find it. I emailed them many times as well

      Please send me my package or refund me

      Veronika Janakova
  • MUSIC ART ONLINE SHOP[EN] | 2021-06-21

    Hello. This is MUSICART.

    Your delivery is currently unable to clear customs.
    We ordered the shipment.
    For shipping, please contact EMS via your order number.

    Thank you.

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