Dear Customer Service Team,

I am writing to inquire about an order that I placed back in November, which I have yet to receive.

Order Details: 

Order Number: 20231119_QE9_0000367

Date of Order: 2023/11/19

Items Ordered: Kep1er 2024 Season's Greetings [P.O. Box 103]

Despite the significant passage of time since placing my order, I have not received any updates regarding its status or expected delivery. I understand that delays can occur, but the length of time since I made my purchase is concerning.

Could you please provide me with any information available regarding the status of my order? Specifically, I would like to know if there have been any unexpected delays, if the items are still in stock, and when I can expect to receive them.

Additionally, if there are any issues with fulfilling my order, I would appreciate it if you could inform me of any alternative options available, such as a refund or replacement items.

I apologize for any inconvenience this may cause, and I appreciate your prompt attention to this matter. 

Thank you for your assistance in resolving this issue.

Sincerely,

Yogi Cueva