Inquiry Regarding Order Placed in November |
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Date : 2024-02-14
Name : Yogi Cueva
Hits : 38
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Dear Customer Service Team, I am writing to inquire about an order that I placed back in November, which I have yet to receive. Order Details: Order Number: 20231119_QE9_0000367 Date of Order: 2023/11/19 Items Ordered: Kep1er 2024 Season's Greetings [P.O. Box 103] Despite the significant passage of time since placing my order, I have not received any updates regarding its status or expected delivery. I understand that delays can occur, but the length of time since I made my purchase is concerning. Could you please provide me with any information available regarding the status of my order? Specifically, I would like to know if there have been any unexpected delays, if the items are still in stock, and when I can expect to receive them. Additionally, if there are any issues with fulfilling my order, I would appreciate it if you could inform me of any alternative options available, such as a refund or replacement items. I apologize for any inconvenience this may cause, and I appreciate your prompt attention to this matter. Thank you for your assistance in resolving this issue. Sincerely, Yogi Cueva |
MUSIC ART ONLINE SHOP[EN] |
Hello, this is Music Art. It appears that the order was not shipped due to an omission in logistics. We are very sorry for the inconvenience. The product was delivered today. Please refer to the tracking number below. > EMS PREMIUM: UP900619434KR We apologize once again, and if you have any inconvenience, please contact us. Thank you. |
No. |
Content |
Name |
Date |
Hits |
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268
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Order number
(1)
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Daria Marokko
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2024-03-29 |
3 |
267
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Video call fansign
(1)
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Sara Favalli
|
2024-03-23 |
2 |
266
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help for video call fansign
(1)
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Sara Favalli
|
2024-03-18 |
2 |
265
|
Fancall information
(1)
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Shay
|
2024-03-18 |
4 |
264
|
Shipping address
(1)
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Celia Jimenez Rivera
|
2024-03-18 |
3 |
263
|
No tracking numbers
(1)
|
Celia Jimenez Rivera
|
2024-03-14 |
4 |
262
|
Shipping
(1)
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rana
|
2024-03-07 |
3 |
261
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jordintrillo@gmail.com
|
2024-03-01 |
37 |
|
260
|
Accidentally keyed in information in incorrect format
(1)
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Sufiya Halifi
|
2024-02-19 |
1 |
259
|
Yogi Cueva
|
2024-02-14 |
38 |
|
258
|
jordintrillo@gmail.com
|
2024-02-13 |
35 |
|
257
|
Wed Alqathmi
|
2024-02-12 |
35 |
|
256
|
Wed Alqathmi
|
2024-02-12 |
34 |
|
255
|
Jordin Trillo
|
2024-02-11 |
38 |
|
254
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Update information
(1)
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Mandy Yiu
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2024-02-11 |
2 |